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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 quality manager resume


Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

quality manager resume  Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer Service Business | ROI Customer Service Call Center | ROI Customer Service Center | ROI Customer Service Communication | ROI Customer Service Companies | ROI Customer Service Complaints | ROI Customer Service Courses | ROI Customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Municipalities

In this model, we assume the municipality controls water, sewers and roads. We assume also that it collects municipal or county taxes and manages many of its own assets such as vehicles and water treatment plant. ERP software for Municipalities nearly always includes Finance, Customer Care and Billing For a complete municipal ERP suite, the following modules are usually included: - Human Resources - Maintenance Management - Asset Management - Project Management ( including Grant Management) - Quality Management - Analytics - Product Technology Of the above, Project and Quality Management modules may not be required for smaller Municipalities.    

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Fetco Home Decor, designer and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process. The lack of accuracy and accessibility resulted in ineffective forecasting—and higher-than-necessary inventory levels. After a quick implementation of a planning and forecasting solution, Fetco reduced inventory by 25 percent without affecting customer service levels.

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Addressing the Complexities of Remote Data Protection


As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and recovery requirements in order to support a wide range of applications, and to protect against a wide range of risk factors. Discover solutions that help organizations protect remote data and offer extensive data protection and recovery solutions for remote offices.

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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards


A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

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Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

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Supporting Quality Control with a Factory Information System


When your quality control plan is complex because there are many features to control—and it involves many people—you need to pay special attention to your quality control process. Also, a complex plan places high demands on your software solution. Discover how an online integrated factory information system can work across production, job tracking, spoilage, and quality to support all of your quality control processes.

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Interview with Eron Kelly, General Manager, SQL Server Product Marketing


Jorge Garcia, TEC's senior BI and Data Management analyst attended the Microsoft TechEd 2013 conference, where he caught up with Eron Kelly, General Manager for SQL Server Product Marketing. In this podcast, recorded live on the show floor, Jorge asks Mr. Kelly a few questions about how companies are working with in-memory analytics, what's coming up in SQL Server 2014.

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HR Tech 2013 Interview: Lisa Rickard, Senior Manager, Product Marketing, Epicor HCM


HCM Analyst Raluca Druta interviews Lisa Rickard, Senior Manager of Product Marketing for Epicor HCM, live on the show floor at the 2013 HR Technology® Conference & Exposition. Listen and find out how how Epicor is responding to its customers’ biggest challenges, what the SMB market is looking for in a human capital management (HCM) solution, and what’s coming up in Epicor HCM.

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GSQA (Global Supplier Quality Assurance)


GSQA is an enterprise-wide supply chain event management application that improves yield by helping to identify disruptions, which cause a company's factory to run at less than perfect productivity. GSQA collects lot level material quality infomation that allows a manufacturer to make decisions based on root cause analysis.Food, automotive, consumer packaged goods (CPG), and process manufacturers use GSQA to improve productivity. GSQA helps reduce manufacturing overhead and material costs through simplifying supplier management activities.

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The Talent Management Experience Series-New Roles and Expectations for Systems: Part 1 - The Manager Experience


Today, managers are asked to focus more on managing talent with less time and resources. To be effective in this role, they must have organizational support. Human resources (HR) practitioners can provide this support by arming them with best-practice advice, providing them with the tools of the trade, and including more strategic talent management-focused activities in managers’ job descriptions. Find out more.

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Getting It Right: Product, Quality, Timing, and Price


The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has become to obtain the right product of the right quality at the right time—and for the right price.

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