Given the challenges facing governmental human resources (HR) departments, HR organizations need to take a hard look at their operations, and face the realities of what works—and what doesn’t. Shared services are the largely predominant organizational structure for delivering HR, and public sector HR executives must determine what must be done to take their organizations to the next level.
quality management in healthcare
to employees” (e.g., quantity, quality, timeliness, information availability, etc.) ranked a close second (50 percent), with “gain/improve access to new technologies” (e.g., ERP, web-enabled manager and employee self-services, etc.) as third (42 percent). These rankings were the same for local/municipal/county respondents. Interestingly, the need to “reduce administrative costs” scored comparatively low (25 percent). In regard to these indings, Glenn Davidson, EquaTerra’s lead for public