Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.
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involved, and disrupt the flow of business for all parties within the supply chain. From a business standpoint, SLAs between companies, whether they are suppliers, manufacturers, or distributors, also stipulate the financial repercussions if components are (i) not delivered on time, (ii) defective, or (iii) not delivered at all. Today, all SLAs must have a basic, fundamental format so that all parties involved know what is expected of them. Table 1 describes these elements. Foundational Elements of the