Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.
customer relationship management vendor for chemical production
at a vendor's existing customer base. In effect, EPI software leverages the existing relationship and confidence in your software vendor and the vendor's expert knowledge of the enterprise data repositories. This expertise comes from knowing the data format—alpha, numeric, alphanumeric, and decimal precision; the data definition—calculated, inferred, dynamic, or static; and the data structure—table name, indexed, primary key, and secondary key. As shown in figure 1 below, the EPI software sits as