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Software Functionality Revealed in Detail
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 customer relationship management ratings for chemical products manufacturing

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management ratings for chemical products manufacturing

Supply Chain Management Audio Conference Transcript


This is a transcript of an audio conference on Supply Chain Management presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS, to conduct a live real time evaluation and selection. It then reviewed the critical differentiating supply chain management criteria, as well as detailed comparisons of i2 Technologies, Manugistics, Aspen Technology, Logility, and Adexa.

customer relationship management ratings for chemical products manufacturing  supply chain management, and customer relationship management. Because so many vendors offer e-procurement capabilities, it is becoming increasingly important for them to distinguish their portals from competitors. We believe that supply chain management vendors are uniquely capable of doing this by providing value-added services that relate to procurement in fundamental ways. i2 Technologies is an excellent example of a supply chain management vendor that is successfully bringing its domain expertise in Read More

Vendor Rating Updates: Process ERP, CRM, and Financials


Newly published TEC ratings are available for a number of software vendors. Individual reports are available for purchase, or you can review the ratings in-depth using the evaluation centers. Here's a quick rundown of the updates. Take note if you're in the process of evaluating any of the following systems. enterprise resource planning (ERP) for process manufacturing industries customer

customer relationship management ratings for chemical products manufacturing  for process manufacturing industries customer relationship management ( CRM ) enterprise financial software Our public data on the BatchMaster ERP system is now up-to-date as of version 8.10, which targets medium enterprises in pharmaceutical, chemical, paint, food and beverage industries. Version 2.0 of Vertical Marketing''s crmEZ.net covers a range of features, in particular account and contact management and opportunity management. Following up on the financial system updates from last week, we have Read More

IQMS EnterpriseIQ ERP for Discrete Manufacturing Certification Report


The IQMS product EnterpriseIQ is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the Enterprise Resource Planning Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Announcing Agilisys (Formerly SCT’s Process Manufacturing & Distribution Business) - Finally Fully Focused On Process Manufacturing


The new independent company will certainly benefit from having control of its own financial destiny, being able to make decisions based upon its own needs and objectives rather than being a small part of the much larger entities needs and objectives.

customer relationship management ratings for chemical products manufacturing  Supply Chain Web Internet Customer Assistance Business Analytics Applied Relationship Technology These products are sold as a full suite, a functional suite (Supply Chain Planning for example) or as components (Demand Planning for example). The products are packaged such that a customer can buy a spot solution (Demand Planning) and let it grow into an integrated suite (Supply Chain Planning) as the needs of the company evolve. A major marketing thrust, internally referred to as Catalyst, is targeted at Read More

Lean Manufacturing


In the manufacturing arena, lean is a top topic. And though companies expect a big payoff from the lean approach to manufacturing—including increases in production capacity and product quality, reduced production time and inventories, etc.—there is no ‘one-size-fits-all’ philosophy of applying lean principles to every manufacturing organization. Find out how you need to view lean to get the most out of it for your particular organization.

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PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Three: The Manufacturing Industry


Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition of mid-to-large ERP system developer J.D. Edwards this summer, and most recently demand flow and lean manufacturing software solution from JCIT, might indicate some deep though process rather than a number of impulse initiatives from the past.

customer relationship management ratings for chemical products manufacturing  development, global marketing and customer support of PeopleSoft''s supply chain management solutions. Prior to joining PeopleSoft, Quirk was the VP of Strategic Accounts at i2 Technologies, where he managed deployments at Dell , IBM , HP , and Sun Microsystems . To be fair, PeopleSoft, although known primarily for its HR, financials, and CRM software; and its publicized leadership in pure Internet architecture, had manufacturing-oriented ERP functionality way back in its PeopleSoft 7 release. The Read More

Case Study: SAP and Sales Management


To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships.

customer relationship management ratings for chemical products manufacturing  release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More

An Opportunity for Change: 10 Recommendations for Advancing Your HR Technology Strategy


This report outlines 10 recommendations for companies to advance its human resources (HR) technology strategy. From conducting a global systems inventory and redeploying software to recalibrating talent strategies and targeting critical roles to focusing on end-user experience and tapping social collaboration, it offers easy-to-implement recommendations to help organizations d position themselves for long-term success.

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NetSuite Wholesale Distribution Edition v11.2 for ERP for Distribution Certification Report


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Sage 500 ERP for Discrete Manufacturing ERP Certification Report


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Pathways Materials Management, Financial Management


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Value Proposition for IBM Power Servers And i: Comparing Costs for EnterpriseOne Deployments


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Adeon Software House CXInsight for Electronics V5.2.0 for Product Lifecycle Management Certification Report


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customer relationship management ratings for chemical products manufacturing  fully integrated and complete customer relationship management (CRM) solution, customer and vendor portals, and a Web shopping site—all delivered at no additional cost to its customers. This factor, along with all the cost benefits of the NetSuite ERP cloud-based solution, should make NetSuite a shortlist candidate for services organizations of all sizes. As part of the certification process, TEC was given a hands-on demonstration of the latest release of NetSuite. I am currently writing the full Read More

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