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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 chemicals customers relationship


Overcoming Chemicals Industry Challenges through Optimization of Distribution and Inventory
For chemical companies, optimizing the distribution network and rationalizing inventories are the keys to an efficient supply chain and smoother operations

chemicals customers relationship  and so on. Producing chemicals typically involves all of the three common physical states of ingredients, namely, solids, liquids, and gases. From a formula and mixing perspective, this necessitates an impeccable unit of measure (UOM) conversion engine. Whether the formula requires conversion of US measurements to metric or imperial measurements, liquids to solids, or gases to liquids, such conversions should be transparent to the production of the finished goods; in some instances free form conversion

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Aptean Announces Saratoga CRM 6.8.1


Aptean has launched Saratoga 6.8.1, a new version of its customer relationship management (CRM) solution. Saratoga CRM is a Web-based software solution known for its capabilities to support global organizations in the chemicals, consumer products, energy, insurance, and selected manufacturing industries. The solution addresses the needs of both internal customer facing teams (sales,

chemicals customers relationship  global organizations in the chemicals, consumer products, energy, insurance, and selected manufacturing industries. The solution addresses the needs of both internal customer facing teams (sales, marketing, and customer support) and external partners and customers. On top of the out-of- the-box functionality, the solution can be customized to accommodate company-tailored business rules and processes through one of its components, Business Application Studio. New features are aimed at improving the user Read More

Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends


Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability, and quality management are provided natively), Strategic Systems International (SSI) has longstanding partnerships with several best-of-breed specialists.

chemicals customers relationship  Focused Web-based Solution for Chemicals, Drugs, and Mill-Based Industries . For an examination of the TROPOS strategy, see Web-based Enterprise Resource Planning Solution Exhibits Lean Approach . Holistic Inventory Optimization Early in the 2000s, the company launched a partnership with UK-based Barloworld Optimus, whose inventory optimization Optimiza tools (privately labeled as the TROPOS Optimiza module by SSI) have helped many user companies cut stock levels while simultaneously improving product Read More

What Does the Future Hold for PRM?


Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach and nurture them. With so much business going through indirect sales channels in the next five years, the need for some form of partner relationship management (PRM) should not be questioned. The natural question is then why only a few software vendors specializing in PRM have thrived?

chemicals customers relationship  their PRM solution. A chemicals company, for instance, will start with order management, while a more consumer-focused company will be more interested in looking at brand management. Telecommunications will pay attention to order management and commissioning, which is a complex process based on partner agreements and rate structures, and will be interested in giving their agents a single point of interface to many back-office systems, such as billing, order management, and pricing, which would require a Read More

Two Highly Focused Vendors Team For Their Markets' Good


For every vendor, focus often results with more value to its targeted customers. Two highly focused vendors that also remain profitable and growing even in these difficult economic times, Ross Systems and Prescient Systems, are thus seemingly poised to offer enriched combined value proposition to their respective markets.

chemicals customers relationship  the food & beverage, chemicals, life sciences, metals and natural products industries worldwide looking for a complete solution should place Ross on their long list. The company has achieved a good track record within companies having annual between $30 and $500 million, although it has had successes with larger companies as well, including Alcoa and Eli Lilly . Existing Prescient customers looking for ERP should place Ross on their short list. Enterprises that fall in the general category of process Read More

Real-Time Insights to Forge Deeper Relationships with Your Customers


SAP Customer Engagement Intelligence, powered by SAP HANA, helps deliver highly targeted marketing campaigns and forge deeper relationships with customers. In addition to on-premise deployment options, customers can deploy SAP Customer Engagement Intelligence in the cloud on a subscription-based license model. Read this document to learn more and get a free three-day trial.

chemicals customers relationship  Time Insights to Forge Deeper Relationships with Your Customers SAP Customer Engagement Intelligence, powered by SAP HANA, helps deliver highly targeted marketing campaigns and forge deeper relationships with customers. In addition to on-premise deployment options, customers can deploy SAP Customer Engagement Intelligence in the cloud on a subscription-based license model. Read this document to learn more and get a free three-day trial. Read More

@Home Scans Own Customers


@Home has been scanning their own customers to see if they are running news or webservers. If you're one of their spam happy customers, cut it out. If you've been a past victim of spam coming through their networks, hopefully some good will come out of this.

chemicals customers relationship  Home Scans Own Customers Event Summary @Home has been scanning its own customers to see if they are running news or web servers. This is likely a response to the USENET Death Penalty that was called against the company for the amount of spam coming from its networks. What this means is that the systems and network administrators working at @Home are using what is known as a network scanner to look for people sending unsolicited junk mail, a lot of which is often pornographic. Specifically, they are poking Read More

Doing Business Right Now-Your Customers Won’t Wait


“Get this to me ASAP. I can’t afford any delays.” Your customer service representatives hear these statements every day. Your clients are demanding speed and quality at every touch point: the days when they’d accept tradeoffs between product quality and timeliness of service are over. Organizations need to adapt to this reality—before their customers defect to the competition.

chemicals customers relationship  Business Right Now-Your Customers Won’t Wait “Get this to me ASAP. I can’t afford any delays.” Your customer service representatives hear these statements every day. Your clients are demanding speed and quality at every touch point: the days when they’d accept tradeoffs between product quality and timeliness of service are over. Organizations need to adapt to this reality—before their customers defect to the competition. Read More

3 Signs: Is Your Product Configurator Still Relevant to Your Customers Needs?


Stiff competition, declining profit margins, and changing consumer requirements have made mass customization necessary. But time-strapped customers don’t tolerate long sales cycles or unnecessary complexity. A self-service product configurator is one way to give customers what they want, and in a short period of time. Discover the three signs your product configurator may not be meeting your—or your customers’—needs.

chemicals customers relationship  Signs: Is Your Product Configurator Still Relevant to Your Customers Needs? Stiff competition, declining profit margins, and changing consumer requirements have made mass customization necessary. But time-strapped customers don’t tolerate long sales cycles or unnecessary complexity. A self-service product configurator is one way to give customers what they want, and in a short period of time. Discover the three signs your product configurator may not be meeting your—or your customers’—needs. Read More

Customer Relationship Management for IT Professionals


What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

chemicals customers relationship  customer relationship management,loyalty programs,crm systems,loyalty program,customer surveys,crm system,crm insurance,crm evaluation,crm software,customer retention programs,microsoft crm,free crm,crm training,measuring customer loyalty,free crm software Read More

Integrating Customer Relationship Management through Software As A Service


The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.

chemicals customers relationship  Customer Relationship Management through Software As A Service The CRM Marketplace According to the research firm Gartner , in the past year alone, more then $3.5 billion (USD) was spent on new customer relationship management (CRM) software licenses, but the top four CRM vendors ( SAP, Siebel, PeopleSoft, and Oracle ) accounted for only 38 percent of this total CRM revenue. Part two of the Comparing On Demand Customer Relationship Management Service Alternatives series. So, despite Oracle's Read More

Living And Thriving With Channel Master Customers


Channel master business is good. Everyone likes increased volume. But the impact of this business can be bad for the bottom line. How can manufacturers meet the demands of the channel master and preserve their business?

chemicals customers relationship  And Thriving With Channel Master Customers Living And Thriving With Channel Master Customers Featured Author - Olin Thompson - September 16, 2003 The Channel Master A channel master is the king pin of the channel. It has the power to dictate how business will be done, pricing, product and anything it wants to dictate. Manufacturers want the business of the channel master due to the very large volume it represents and the reality that if you are not part of the channel master's plans, you will lose Read More

SAP Business One Marks 40,000 Customers


While some might wonder how many brand new large customers SAP might get annually for its top of the range SAP Business Suite, SAP Business One has just won its 40,000th customer. That's a fairly significant number to achieve within a decade, given that SAP's customer base totals around a quarter of a million and results from over 40 years of existence including numerous acquisitions. 4G

chemicals customers relationship  Business One Marks 40,000 Customers While some might wonder how many brand new large customers SAP might get annually for its top of the range SAP Business Suite ,  SAP Business One has just won its 40,000th customer . That's a fairly significant number to achieve within a decade, given that SAP's customer base totals around a quarter of a million and results from over 40 years of existence including numerous acquisitions. 4G Identity Solutions Pvt Ltd. , a provider of large scale biometric identity Read More

Symix Sytems: Shifting SME's Focus to Their Customers


Symix is regarded as the originator of the extended ERP concept (CSRP), which has proven to be so attractive to mid-market enterprises that two other leading mid-market vendors entered into specific R&D and licensing agreements with Symix to gain access to its SyteAPS. Despite a highly competitive environment, we predict that Symix Systems will reach $250 million in revenues within the next 3 years, based on attractiveness of its product for discrete manufacturing and distribution within Small-to-Medium Enterprises (SME).

chemicals customers relationship  Sytems: Shifting SME's Focus to Their Customers Vendor Summary Symix Systems, Inc., headquartered in Columbus, OH, is a leading global provider of enterprise business software for mid-sized discrete manufacturing enterprises with fiscal 1999 revenues of $129.1 million. Founded in 1979, Symix was the first company to develop Materials Requirement Planning (MRP) software solutions for PCs, called MCS-2, and followed with UNIX-based Manufacturing Resource Planning (MRP II) software in 1986. Symix went Read More

Partner Relationship Management Solution Reduces Costs and Increases Productivity


Microsoft’s US Partner group manages relationships between the company and its 12,000 Microsoft Certified Partners. It needed an integrated solution for partner relationship management to reduce redundancy and replace the personal spreadsheets and custom tools its account managers were using. Learn how Microsoft deployed PartnerCentral by Click Commerce and implemented a single tool to manage all aspects of Microsoft’s partner relationships.

chemicals customers relationship   Read More