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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 chemicals customers relationship


Overcoming Chemicals Industry Challenges through Optimization of Distribution and Inventory
For chemical companies, optimizing the distribution network and rationalizing inventories are the keys to an efficient supply chain and smoother operations

chemicals customers relationship  and so on. Producing chemicals typically involves all of the three common physical states of ingredients, namely, solids, liquids, and gases. From a formula and mixing perspective, this necessitates an impeccable unit of measure (UOM) conversion engine. Whether the formula requires conversion of US measurements to metric or imperial measurements, liquids to solids, or gases to liquids, such conversions should be transparent to the production of the finished goods; in some instances free form conversion

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Aptean Announces Saratoga CRM 6.8.1


Aptean has launched Saratoga 6.8.1, a new version of its customer relationship management (CRM) solution. Saratoga CRM is a Web-based software solution known for its capabilities to support global organizations in the chemicals, consumer products, energy, insurance, and selected manufacturing industries. The solution addresses the needs of both internal customer facing teams (sales,

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Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends


Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability, and quality management are provided natively), Strategic Systems International (SSI) has longstanding partnerships with several best-of-breed specialists.

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What Does the Future Hold for PRM?


Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach and nurture them. With so much business going through indirect sales channels in the next five years, the need for some form of partner relationship management (PRM) should not be questioned. The natural question is then why only a few software vendors specializing in PRM have thrived?

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Two Highly Focused Vendors Team For Their Markets' Good


For every vendor, focus often results with more value to its targeted customers. Two highly focused vendors that also remain profitable and growing even in these difficult economic times, Ross Systems and Prescient Systems, are thus seemingly poised to offer enriched combined value proposition to their respective markets.

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Real-Time Insights to Forge Deeper Relationships with Your Customers


SAP Customer Engagement Intelligence, powered by SAP HANA, helps deliver highly targeted marketing campaigns and forge deeper relationships with customers. In addition to on-premise deployment options, customers can deploy SAP Customer Engagement Intelligence in the cloud on a subscription-based license model. Read this document to learn more and get a free three-day trial.

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@Home Scans Own Customers


@Home has been scanning their own customers to see if they are running news or webservers. If you're one of their spam happy customers, cut it out. If you've been a past victim of spam coming through their networks, hopefully some good will come out of this.

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Doing Business Right Now-Your Customers Won’t Wait


“Get this to me ASAP. I can’t afford any delays.” Your customer service representatives hear these statements every day. Your clients are demanding speed and quality at every touch point: the days when they’d accept tradeoffs between product quality and timeliness of service are over. Organizations need to adapt to this reality—before their customers defect to the competition.

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3 Signs: Is Your Product Configurator Still Relevant to Your Customers Needs?


Stiff competition, declining profit margins, and changing consumer requirements have made mass customization necessary. But time-strapped customers don’t tolerate long sales cycles or unnecessary complexity. A self-service product configurator is one way to give customers what they want, and in a short period of time. Discover the three signs your product configurator may not be meeting your—or your customers’—needs.

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Customer Relationship Management for IT Professionals


What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

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Integrating Customer Relationship Management through Software As A Service


The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.

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