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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

agent oriented software engineering methodologies  intuitive workspace for the agent or the customer. However, the famed “360-degree view of the customer” is not consistently possible from an analytical perspective. From an operational perspective, an enterprise does not necessarily need all of the “360 degrees,” but it rather needs the “45 degrees” slice that is relevant at that point in time and in context (i.e., getting the right information to the right person at the right time). If the contact center does not know that, say, the customer Read More
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » agent oriented software engineering methodologies


How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

agent oriented software engineering methodologies  the request. A service agent looks at the CI record and notices that there have been some events (logged automatically by the HP Business Availability Center software) for the new employee's device that are currently under investigation. The visualization capabilities of HP Service Manager make it easier and faster to assess the impact of this incident. The agent decides that the employee could use more memory and recommends that he/she order more. The employee returns to the Self Service Portal and Read More
Quest Software
Quest Software, the leader in application management, gives you confidence in your critical application infrastructures. This confidence is delivered in the

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Everest Software Inc.
Founded in 1994, Everest Software is a privately-held, multinational software company headquartered in Dulles, Virginia (US). Everest Software has nearly 300

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RTI Software
RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales

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Entry Software Corporation
Since it was founded in 1998 in London, Ontario (Canada), Entry Software Corporation has provided work management solutions for information technology (IT

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Argos Software
Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries

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Sonata Software
Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources

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JDA Software Group
JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel

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CARL Software
Founded in 1985, CARL Software specializes in computerized maintenance management systems (CMMSs) and enterprise asset management (EAM) software. The company is

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Expandable Software
Founded in 1983, Expandable Software, Inc. develops, markets, and supports an integrated manufacturing enterprise resource planning (ERP). The company's

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Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

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UA Business Software
Advanced Software Development was founded in 1992. Its UA Business Software became a Cloud ERP Software solution that was adopted by over 4,000 companies across

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Logic Software
Established in 1999, Logic Software, Inc. specializes in the development and design of custom software applications, programming services outsourcing, and

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Down To Earth Business Software
Down To Earth Business Software is a comprehensive suite of integrated business applications designed to address the requirements of the general accounting

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