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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

agent oriented software engineering methodologies  intuitive workspace for the agent or the customer. However, the famed “360-degree view of the customer” is not consistently possible from an analytical perspective. From an operational perspective, an enterprise does not necessarily need all of the “360 degrees,” but it rather needs the “45 degrees” slice that is relevant at that point in time and in context (i.e., getting the right information to the right person at the right time). If the contact center does not know that, say, the customer Read More

Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » agent oriented software engineering methodologies


How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

agent oriented software engineering methodologies  the request. A service agent looks at the CI record and notices that there have been some events (logged automatically by the HP Business Availability Center software) for the new employee's device that are currently under investigation. The visualization capabilities of HP Service Manager make it easier and faster to assess the impact of this incident. The agent decides that the employee could use more memory and recommends that he/she order more. The employee returns to the Self Service Portal and Read More
A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

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Rishabh Software
Rishabh Software is an ISO 9001:2000 and ISO 27001 certified company. Rishabh provides an array of solutions in the fields of IT, IT-enabled services (ITES),

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Excel Software
Excel Software delivers professional software tools to thousands of users worldwide. Learn about system modeling, requirements management, software design

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The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center
The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack

agent oriented software engineering methodologies  cloud control plane, virtualized data center, software-driven control, software-defined data center, capacity management Read More
Argos Software
Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries

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American Software - A Tacit Avant-Garde?
Throughout June, American Software, Inc. continued to announce additional functions that broaden the scope of its e-intelliprise application suite. It also

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Application Software Services: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

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Managing Risk in Enterprise Software Selection
Selecting and implementing new enterprise software changes your company, and the business processes that drive it. How you handle these changes can make the

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Oncontact Software
Oncontact Software develops CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution for automating the

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Lilly Software Visualizes Its eBusiness Offering, NOW
With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market

agent oriented software engineering methodologies  Software Visualizes Its eBusiness Offering, NOW Lilly Software Visualizes Its eBusiness Offering, NOW P.J. Jakovljevic - November 14, 2001 Event Summary  On October 16, Lilly Software Associates ( LSA ) (www.lillysoftware.com), a privately held enterprise applications provider for small and medium sized manufacturing and distribution enterprises, announced VISUAL eBusiness™ version 3.0 , the latest release of its online solution designed to help businesses streamline processes, improve Read More
Sirius Software
Sirius Software offers various software solutions that will help you manage your projects, timesheets, business processes, assignments and to evaluate your

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Software Test Tools Software Evaluation Report
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout

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Down To Earth Business Software
Down To Earth Business Software is a comprehensive suite of integrated business applications designed to address the requirements of the general accounting

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